The Cellar254 Standard: By placing an order online, via phone hotline, or via WhatsApp, you enter into a commercial agreement with Cellar254 Express Kenya Ltd. We guarantee genuine KRA-stamped bottles, 25–45 minute cold dispatch, and complete inspection rights before payment.
1. Strict 18+ Age Restriction & Identification Mandate
Under the Alcoholic Drinks Control Act of Kenya, the purchase, receipt, and consumption of alcoholic beverages is strictly prohibited for anyone below the age of 18 years. Our dispatch motorcycle couriers are legally mandated to request government-issued identification (Kenyan National ID, valid Passport, or Alien Card) before handing over products. If valid legal age cannot be established, the courier will recall the order without exception.
2. "Pay on Delivery • Zero Risk" Inspection Guarantee
Every order dispatched within Nairobi County carries our full inspection guarantee:
- Seal Inspection: You have the absolute right to inspect the unbroken KRA excise stamp and capsule seal before releasing payment.
- KRA QR Scan: You may verify the bottle authenticity using the official government KRA Soma Label application.
- Temperature Check: Beers, white wines, and champagnes arrive chilled in insulated thermal cooler bags in heavy insulated cooler bags.
- Rejection / Cancellation: If any bottle shows transit damage or temperature compromise, it will be replaced immediately at no additional charge.
3. Pricing, eTIMS Tax Compliance & VAT
All prices listed on Cellar254 are in Kenyan Shillings (KES) and are fully inclusive of the 16% Value Added Tax (VAT) and applicable excise duty. Fully compliant electronic tax invoices (eTIMS) are provided automatically upon request for corporate accounting and tax deductions.
4. Delivery Service Levels & Gated Community Coordination
Standard delivery windows range from 20 to 45 minutes depending on your delivery zone. To facilitate seamless courier access, customers residing in gated compounds or access-controlled apartments (e.g. Kilimani, Karen, Runda, Muthaiga) are kindly requested to notify estate gate security prior to rider arrival.
5. Doorstep Payment Methods
We accept payment exclusively upon arrival:
- Lipa Na M-Pesa: Direct transfer to our official Cellar254 Buy Goods Till Number.
- Debit & Credit Cards: Secure chip and contactless tap on wireless bank POS readers carried by couriers.
- Cash on Delivery: Exact Kenyan Shillings accepted upon physical receipt.
6. Governing Law & Dispute Resolution
These terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any commercial dispute shall be submitted to the competent courts of Nairobi, Kenya.